Shipping and Refund Policy

Shipping Policy

Thank you for choosing Ashu Africa Import Export LTD. Please review the following information regarding our shipping policy.

Processing Time

Orders are typically processed and prepared for shipment within 1-3 business days after confirmation of payment.

During high-volume seasons or sales, processing times might be slightly extended. Any delays will be communicated promptly.

Shipping Methods and Providers

We primarily use the following shipping providers: UPS, FedEX, Purolator and DHL (for international shipping).

Customers have the option to choose their preferred shipping method during the checkout process. Please note that the chosen method will determine the delivery time and cost.

Domestic Shipping (Canada)

Ashu Africa Import Export LTD offers domestic shipping services within Canada, including all provinces.

Standard shipping usually takes 3-7 business days for delivery once the order has been dispatched.

International Shipping

Ashu Africa Import Export LTD offers international shipping services to countries outside Canada.

Customers opting for international shipping must provide a complete and accurate shipping address, including a valid phone number, during the checkout process. This information is crucial for successful delivery and customs clearance procedures.

Please note that international shipments may be subject to customs duties, taxes, and other fees based on the destination country’s regulations. These additional charges are the responsibility of the customer. The fees can vary by region or country, and Ashu Africa Import Export LTD is not liable for these additional costs.

Shipping Costs

Shipping costs are calculated based on the selected shipping method, the total weight of the package, and the destination address.

Customers can view shipping costs during the checkout process after entering their shipping address and selecting their preferred shipping method.

Order Tracking

Upon shipment, customers will receive a confirmation email containing tracking information. This enables customers to track the status and location of their package.

Customers can also log in to their Ashu Africa Import Export LTD account to view the order status and tracking details.

Order Delays and Issues

Ashu Africa Import Export LTD is dedicated to ensuring timely delivery. However, occasional unforeseen circumstances like weather conditions or carrier delays might affect delivery times.

If there are any issues or delays with your order, please contact our customer service team, and we will strive to resolve the matter promptly.

Delivery Address

Customers are responsible for providing accurate shipping information. Ashu Africa Import Export LTD is not liable for undeliverable packages due to incorrect addresses provided by customers.

Please ensure the shipping address is complete and accurate, including any necessary apartment or suite numbers.

Shipping Notifications

Customers will receive shipping notifications and updates via email regarding the status of their order, including confirmation of shipment and tracking information.

Returns Due to Shipping Issues

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the re-shipment costs.

Contact Information

For any further questions or assistance regarding our shipping policy, please contact our customer service team at [email protected]

Ashu Africa Import Export LTD reserves the right to update or modify this shipping policy as necessary. Any changes will be communicated on our website.

Refund Policy

Ashu Africa Import Export LTD is committed to delivering genuine products to our valued customers. To ensure this, we meticulously inspect every item throughout its entire journey, from production to shipment.

While we do not provide any express warranty on any of our products which are sold on an “as-is and as-available” basis, we encourage you to inspect the product upon receipt, and notify us promptly should you find any damage in the product or in its packaging; or have received the wrong item.

Request for Return

To request for return, you can contact us at [email protected] Items sent back to us without first requesting a return will not be accepted. You are responsible for the shipping costs of returning the item. Please let us know your reason for the return so we can learn from it and ensure that it does not happen again to you, or to any of our customers.

In which case, we give you seven (7) days after the receipt of the product within which you may request for a return of the product you purchased.

To qualify for return you are required to:

Provide a report of said damaged product or its packaging, or wrong item to [email protected],

Attach thereto a photo/video of the product for return, and

A proof of product purchase from Ashu Africa Import Export LTD.

We will notify you once we have received and inspected your report, and let you know if your request for return is accepted.

Once accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Products sent back to us without an approved request for return will not be accepted. You are responsible for the shipping costs of returning the item.

Exceptions / non-returnable items

We cannot accept returns of any opened products because of our food safety and sanitary protocols. We cannot accept any product which is in less than like-new or unopened/unconsumed condition and in its original packaging, or in the condition in which you received the product.

Our company policy does not allow for the return of any products that have been opened or used.

If the request for return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since and we have not approved your request, please contact us at [email protected]